Delivery Information, Moneyback Guarantees and Warranties
This article explains our policies for shipping, moneyback guarantees and warranties.
Cost of shipping
Shipping costs are based on the weight of different items and the varying costs reflect the differing costs of shipping different sizes and weights. If you want to know the cost of shipping before you proceed with a purchase put what you want in the shopping basket and go to basket summary. In the details section there you can get a shipping quote.
Smaller items (under 2kg) are generally sent by Royal Mail and larger items (over 2kg) are sent out by courier on a next day delivery service, within the UK. In order to receive an order the next day by courier you would need to place the order before noon on the day of ordering.
Working out shipping costs is a complex task and sometimes a shipping cost may not be available, for example with a particularly large order or when sending an order to smaller foreign countries.
If you experience problems related to shipping during the checkout process call us on 01985 606044 (inside UK) or +44 1985 606044 (outside UK) or email firstname.lastname@example.org
Please note that if you are outside of the UK you will not pay VAT on any goods ordered but you will be liable for a customs and handling charge which you will have to pay before you receive your goods. This charge will vary depending on the receiving country.
Because we are an Internet shop the purpose of a moneyback guarantee is to let you inspect and evaluate a product and return it, if you decide you do not want it. It is not a way to have a product on free rental for a period. So, to claim a moneyback guarantee the product needs to be returned to us in "as new" condition in its original packaging so that it can be inspected and resold.
We will refund the cost of the product but not the cost of the original post and packaging. Also, you are responsible for getting the product to us.
Moneyback guarantees apply to the purchaser only and cannot be passed on. All our moneyback guarantees apply only to people living in the British Isles and do not apply to trade customers.
To claim a moneyback guarantee phone us first on 01985 606044, tell us what you are sending back and we will tell you where to send it.
Most of our products also carry some kind of warranty against manufacturing defects. Basically, if your product breaks within the warranty period we will fix it. Generally speaking, proof of purchase is not required because there should be a record of your purchase on our system, but it is helpful if you can supply us with an order number if you know it.
If you drop something and break it, this kind of damage is not covered by warranty.
If you have a problem with a product, phone us first on 01985 606044, a lot of problems can be solved over the phone. If that does not fix it then we will ask you to send it in to us. When you send it in please include as much of the original packaging as possible and wrap it up really well. (Stuff can get bumped around in the post - we are not responsible if it gets damaged in transit).
You are responsible for the cost of returning the item to us, we will cover the cost of sending it back to you.
Warranty repairs apply worldwide.